F.A.Q.

If you need further help, contact us at orders@meatnbone.com

WHAT IS MEAT N' BONE?

Our mission is simple, to give at home consumers the opportunity to access the Premium Quality Meats that are usually only available to those with an inside track to the culinary industry, such as restaurateurs and chefs. 

We focus on quality and consistency. Every product we offer has been curated by our expert team and meets the highest standards for quality. We have curated a list of premium products from the best suppliers in the world to offer you the best Beef, Poultry and Pork.

WHERE ARE YOUR MEATS FROM?

All of our USDA Choice and USDA Prime beef is sourced from US MidWestern Farms (simply put, this is the best beef out there).  We work with a network of family farmers in the corn belt states: Nebraska, Kansas, Iowa, and Illinois. We choose these farmers because they raise Angus breed of cattle which is the best for steaks in an area that grows the best feed. We stay away from dairy cattle states.

All of the farms we work with have nutritionists on staff, and follow ethical standards. Our cows are provided high quality feed which includes a mix of grass and high quality grain... you are what you eat, so the right mix is important..

I hesitate from mentioning specific farms because as we work with family co-operatives, so we do our first round of quality control at the plants... which is where the beef is inspected to meet G1 certification standards (the top % of choice and of prime). This is also so we comply with all government regulations and are able to cross states.

The reason we chose to do it this way is so that we can scale and maintain consistency. If the supply, grade or quality slips in a specific area, we can maintain consistency with beef from farmers in another area. It’s all about quality and consistency which is really what is difficult to maintain.

Our Domestic Wagyu Beef is mostly sourced from the US MidWest . Our Japanese beef is sourced from the prefecture of Miyazaki, Japan.

This is the same beef you will find at the finest steakhouses in Chicago and New York. We believe Midwestern farms offer the best quality beef in the US. Our beef is processed in Chicago at USDA approved facilities before its shipped to Miami for distribution.

Our Wagyu-Angus Cross Beef (Prime+) is from Australia, depending of the time of the year. BMS8-9 Wagyu is sourced from Australia.

Our Lamb, Pork, Duck and Turkey is also sourced from the US Midwest. We have scoured the market to make sure we are only offering the highest quality out there. Our Chicken is sourced from Bell & Evans in PA.

Our Game Meats comes from Colorado, Canada and the MidWest.

Read more about The Meat N' Bone Difference.

CAN I FIND THE QUALITY OF MEAT YOU SELL AT THE LOCAL SUPERMARKET?

Unlikely. Supermarkets deal in massive volumes and competition keeps their margins small, their infrastructure is meant to sell as much as they can as quick as they can. When it comes to beef, the difference is even more steep as we have significantly better aging standards than your local supermarket. 

The better the aging process, the better the meat usually is. High-end steakhouses and butchers such as us invest significant time and money into properly and consistently aging beef. However, even your average supermarket beef has been aged for at-least a week.

All of our beef is aged for at-least 30 days, some of our cuts are dry aged 21+ days and up to 60 days. 

Our steaks are hand-selected and hand-cut by our expert butchers. Every portion is perfect... or as perfect as possible.

You may find similar high quality offerings at high end purveyors.  We have modeled our business after the best of the best... Meat N' Bone was born precisely because its hard to access Steakhouse Grade Beef at affordable prices... our operations is extremely lean to keep costs low.

All of our Flash Frozen food is fresh, meaning it was frozen in the last 10-15 days. Unlike some more recent competitors who buy their meats at the best price possible, freeze it and sell it you you frozen even if it is 1 year old meat. 

Last but not least... supermarkets are deceiving.

Grass FedGrass RaisedChoice, Prime, Premium... all these claims are NOT regulated by the USDA. So often you think you are buying a USDA Prime steak and turns out you are just buying what "they" chose to call Prime.

Here is something we learned. Anyone and everyone can call their beef Prime, Choice or Grass Fed. But legally, a piece of beef only has to meet the definition of USDA Beef grades if you put the word USDA before... as in USDA Prime and USDA Choice. For example, "Georges Prime Beef" doesnt mean it is actually Prime.

WHAT DOES IT MEAN WHEN A PRODUCT SAYS "WILL BECOME AVAILABLE IN 48 HRS OR 4 DAYS OR LESS"

We receive inventory every week on Monday, Wednesday and Friday. If an item is not available immediately, we will be have it within a couple days. So if you don't mind waiting a couple days, go ahead and place your order!

If you require same day delivery, please select items that are currently in stock. Any items not in stock will be delivered as they become available." 

THE FINAL SIZE OF MY STEAK IS SLIGHTLY SMALLER/LARGER THAN ADVERTISED?

We do our best to never deviate more than 5% from the seize advertised, that is why every product has a weight-range. We can't control the living animal, these are beautiful living and breathing animals that experience happiness, sadness, peace and stress. They are social with other cattle, just like us. But they have been raised for the sole purpose of providing food to human beings. The beauty of the industry is that no 2 pieces are identical, each animal has their own story corresponding to the family and farm that cared for them. We try to make the imperfect perfect, that is our job. However, we do not use cookie cutter stamps for our steaks... if that is what you are looking for, you are better off buying from companies like Sysco.

IS YOUR US MEAT CERTIFIED ORGANIC?

Some. Our producers follow Organic practices. Ferry Farms is an environmentally verified plant as well as Bell & Evans. But it's very difficult for small farms to obtain organic certification. We do not believe the premium for the certification is worth it. Simply put, we work with farmers who believe in doing things the right way.

 

GRAIN-FINISHED VS GRASS-FED?

All cattle are grass-fed and spend the majority of their lives on pasture eating grass. As cattle grow, grains like corn and wheat are added to their diets. This “grain finishing” enhances marbling in beef, giving it the great flavor we all enjoy. All beef, no matter how it was finished, is a good source of many essential nutrients, including zinc, iron and protein. And all beef is raised by farmers and ranchers who are passionate about bringing safe and wholesome beef to the table. As beef lovers, we appreciate all types of beef, and we believe this answer is a matter of taste.

We do have a collection of 100% Grass Fed and 100% grass finished beef sources from a one farm program in Nebraska under the Niman Ranch umbrella.

 

DELIVERY AREA AND PRICES?

We are based out of Miami, Florida. We deliver to all of Miami-Dade, Broward and most of Palm Beach county.

We deliver for FREE if you schedule your delivery ahead of time. We will call before we deliver.

We charge $24.99 for RUSH orders, which are needed within 2 hours. We charge $3.99 if you want your order before 8 pm.

Anywhere we do not deliver we ship via UPS, we try to keep all of our transit times under three (3) days. We ship Monday-Thursday on a first come first base basi and based on available inventory.  If you require faster shipping, pay for priority shipping or overnight.

Orders are shipped based on available inventory and may take up to 4 days to be fulfilled.

Your order will be handpicked, cut, sealed, and carefully packed in an insulated box with reusable ice packs to maintain your items in good condition for up to 56 hours. Please note items may begin to thaw during transit, as long as items arrive cold to the touch we consider them safe for consumption.

Our shipping pricing is based on zones, you can see the zones here:

 

Shipping restrictions

  • UPS might not leave packages in open areas (apartment or condo complexes).
  • We do not currently ship to APO and other US Military locations due to the perishable nature of our products.
  • We do not ship Internationally due to customs laws.
  • Please double-check addresses. We are not responsible for incorrect or incomplete shipping addresses.
  • Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.

Return Policy

  • Due to the perishable nature of the product, we cannot accept returned merchandise.
  • We will not issue a refund to anyone’s credit card who refuses a delivery or in any way attempts to return a shipment.
  • Please check all addresses carefully. Damage due to incorrect or incomplete shipping addresses voids our guarantee so please be sure to double-check addresses.
  • The customer will then be responsible for the charges of a new order.

Holiday Shipping & Special Occasions 

  • For special occasions we recommend selecting a delivery date AT LEAST 1 week in advance to allow for any delays and to let your product thaw safely.

  • Many of our larger cuts (hams, prime rib, briskets) can take 3 to 4 days to completely thaw. Please plan accordingly and schedule shipments with enough time to safely thaw in the refrigerator.

Gifts

The billing customer is responsible to confirm gift recipients are available to accept deliveries. Be sure to double-check the addresses for your gift recipients.

Order cancellations

You may cancel an order with advance notice. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it. 

DO YOU OFFER DISCOUNTS? 

Every now and then we do, that said it is rare. We offer the best prices we can for the quality we sell. We do NOT play the discount game.

Meat is a commodity, prices fluctuate based on supply and demand... that means that NONE of the players get to decide what prices look like. If you want a certain quality, you will have to pay what it costs... and that is what we do.

HOW DO I FIGURE OUT HOW MUCH BEEF TO ORDER PER PERSON?

The average person will eat between 6oz and 12oz of beef in any one serving. According to our research the average male usually consumes 10 oz and the average female 6 oz. 

HOW WILL MY BEEF BE DELIVERED?

Ideally we would hand-deliver every piece of beef as customer service is the most important part of our business. However, if you live outside our delivery area, we will ship.  We believe in person-to-person communication and see technology as a way to empower, and not replace human communication. We aim to be an old-school butcher shop that maximizes the use of technology.

This means someone will call you to arrange delivery and actually knock on your door hand-deliver you the package. Your beef will be Vacuum packaged, as we believed its the best way to store beef.

DO I NEED TO FREEZE MY JUST DELIVERED BEEF?

As a rule of thumb you can keep the beef in your refrigerator for 3-4 days. However it will likely last MUCH longer, in fact the beef will age and gain flavor and tenderness in a process called wet-aging. Make sure the beef stays between 30 and 34 ºF.

We still recommend freezing it if you will not consume it in the next few days.

Frozen beef will usually stay fresh for about 6 months. Vacuum sealed beef can last up to 2 or 3 years. Do note that over time, freezers will drain the flavor out of food. Our recommendation is not to exceed 6 months of storage.

HOW SHOULD I DEFROST MY BEEF?

Defrost beef properly and the flavor will be great. The best way to thaw beef is in a refrigerator. DO NOT thaw beef at room temperature. Place it on a tray, inside the refrigerator and let it thaw for 12 hours. Thicker pieces may require longer defrosting times.

If you need it sooner you can thaw the vacuum sealed bag in cold water for around 45 minutes. The last alternative is to use the defrost feature in a microwave.

MY BEEF ARRIVED THAWED OUT?

If you have ordered outside of our delivery area it is entirely possible your order will arrive thawed out.That is usually ok,  

Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.

Sometimes the vacuum - package will leak while the product is thawing due to small pinholes that can occur during freezing and/or shipping. As long as it remained frozen and was refrigerated while thawing, this is not a concern.

VACUUM PACKAGING?

Vacuum packaging is a form of Modified Atmosphere Packaging.  It simply means changing the atmosphere in which food is stored in order to keep it fresher for longer.

Meat is put inside the specially designed food safe bag and then placed inside the vacuum machine where the machine extracts all the air from inside, creating a vacuum inside the chamber. Once the correct pressure has been reached, the vacuum is released, and two heated bars seal the bag shut.

Depending when you plan to eat your meat you can choose to keep products in the fridge for a longer period of time and can avoid freezing your meat (which we believe affects the taste and tenderness).

At Meat N' Bone, we choose to package all of our beef in Vacuum Sealed bags for your convenience. Also, if you do not eat your beef during the first couple weeks, it will continue its process of wet aging

There are some effects of using Cryovac packaging, but we believe these are far outweighed by the advantages. Specifically, the meat will change to a darker red colour while in the packaging due to the lack of exposure to oxygen. The meat will also sweat while in the packaging and this can result in an unpleasant smell when you first open the packaging (this is not an indication of the freshness of the meat). To overcome both of these effects, all you need to do is when you're ready to eat your meat, simply remove it from the packaging and leave it out for 10-15 minutes. When out of the packaging and exposed to oxygen again the meat will return to the usual red colour. Once you've removed the meat, simply rinse out the bag and throw it in the bin and the smell will disappear too.

 

MY BEEF ARRIVED WITH A BROKEN VACUUM SEAL?

Sometimes Vacuum Seal will break while in transfer, specially with products with odd shapes or bones. This is perfectly normal when shipping beef and should not affect the quality of the product. This is a normal risk of ordering beef online to be shipped from somewhere else.  

GEL PACKS

The Gel Packs we use for our shipments are NOT toxic and designed to transfer food. As long as you clean them with water from any of the meats, the meats are completely safe to eat.