F.A.Q.

WHAT IS MEAT N' BONE?

Meat N’ Bone is an omnichannel purveyor of Premium Quality Meats for the consumer market.

We focus on quality and consistency. Every product we offer has been curated by our expert team and meets the highest standards for quality. We have curated a list of premium products from the best suppliers in the world to offer the customer the best Beef, Poultry, Pork and Seafood. We also import high end beer, wine and sake, charcuterie and cheese. We do not source from broad-liners and work with specific farms and programs for all of our products. We have 3 boutiques in South Florida and ship everywhere in the US and Canada.

Our mission is simple; to give at-home consumers the opportunity to access the Premium Quality Meats that are usually only available to those with an inside track to the culinary industry, such as restaurateurs and chefs. 

WHERE ARE YOUR MEATS FROM?

Best-in-class programs which means for every program, we look for the best. We started out with only 30 proteins from a single farm and have grown to carry over 400 products from multiple programs across the world.

Most of our beef is sourced from America, as we believe in supporting American farmers. That, however does not mean we dismiss the quality of foreign producers, but it does mean we ONLY deal with the very best of them.

All of our USDA Choice and USDA Prime beef is sourced from US MidWestern Farms (simply put, this is the best beef out there). We work with a network of family farmers in the corn belt states: Nebraska, Kansas, Iowa, and Illinois. We choose these farmers because they raise Angus breed of cattle, which is the best for steaks, in an area that grows the best feed. We stay away from dairy cattle states.

All of the farms we work with have nutritionists on staff, and follow ethical standards. Our cows are provided high quality feed which includes a mix of grass and high quality grain. We believe in the mantra, you are what you eat, so the right mix is important.

We hesitate from mentioning specific farms for the sake of maintaining consistency and we work closely with family co-operatives to maintain these standards. So we do our first round of quality control at the plants which is where the beef is inspected to meet G1 certification standards (the top % of choice and of prime). This is also so we comply with all government regulations and are able to cross states.

The reason we chose to do it this way is so that we can scale and maintain consistency. If the supply, grade or quality slips in a specific area, we can maintain consistency with beef from farmers in another area. It’s all about quality and consistency which is really what is difficult to maintain.

Our Domestic Wagyu Beef is mostly sourced from the US MidWest. Our Japanese beef is sourced from different prefectures in Japan but it is predominantly Miyazaki-Gyu.

This is the same beef you will find at the finest steakhouses in Chicago and New York. We believe Midwestern farms offer the best quality beef in the US. Our beef is processed in Chicago at USDA approved facilities before it's shipped to Miami for distribution.

Our Wagyu-Angus Cross Beef (Prime+) is from Australia, depending of the time of the year. BMS8-9 Wagyu is sourced from Colorado, USA, but some steaks are sourced from high-end Australian programs. Our Full Blood programs follow a similar approach.

Our Lamb, Pork, Duck and Turkey is also sourced from the US Midwest. We have scoured the market to make sure we are only offering the highest quality out there. Our Chicken is sourced from Bell & Evans in PA.

Our Game Meats come from Colorado, Canada and the MidWest.

The Seafood comes from different programs. Some Wild Caught, some farmed. All best in class, we have spent years developing our seafood offering.

Read more about The Meat N' Bone Difference.

We work with Jfoodo and the Japanese government to make sure our Japanese Wagyu is the best, we do the same with the American Lamb Association.

CAN I FIND THE QUALITY OF MEAT YOU SELL AT THE LOCAL SUPERMARKET?

Unlikely. Supermarkets deal in massive volumes and competition keeps their margins small. Their infrastructure is meant to sell as much as they can as quick as they can. When it comes to beef, the difference is even more steep as we have significantly better aging standards than your local supermarket. 

The better the aging process, the better the meat usually is. High-end steakhouses and butchers such as us invest significant time and money into properly and consistently aging beef. However, even your average supermarket beef has been aged for at-least a week.

All of our beef is aged for at-least 30 days. Some of our cuts are dry aged 21+ days and up to 60 days. 

Our steaks are hand-selected and hand-cut by our expert butchers. Every portion is perfect... or as perfect as possible.

You may find similar high quality offerings at high end purveyors.  We have modeled our business after the best of the best. Meat N' Bone was born precisely because it's hard to access Steakhouse Grade Beef at affordable prices. We keep our operations extremely lean to keep costs low.

All of our flash frozen food is fresh, meaning it was frozen in the last 10-15 days. Unlike some more recent competitors who buy their meats at the best price possible, freeze it and sell it you you frozen even if it is 1 year old meat. 

Last but not least, supermarkets are deceiving.

Grass Fed, Grass Raised, Choice, Prime, Premium... all these claims are NOT regulated by the USDA. So often you think you are buying a USDA Prime steak and turns out you are just buying what "they" chose to call Prime.

Here is something we learned. Anyone and everyone can call their beef Prime, Choice or Grass Fed. But legally, a piece of beef only has to meet the definition of USDA Beef grades if you put the word USDA before... as in USDA Prime and USDA Choice. For example, "George's Prime Beef" doesn't mean it is actually Prime.

WHAT DOES IT MEAN WHEN A PRODUCT SAYS "WILL BECOME AVAILABLE IN 48 HRS OR 4 DAYS OR LESS"

We receive inventory every week on Monday, Wednesday and Friday. If an item is not available immediately, we will be have it within a couple days. So if you don't mind waiting a couple days, go ahead and place your order with confidence.

If you require same day delivery, please select items that are currently in stock. Any items not in stock will be delivered as they become available.

Anything "sold out" means we are not quite sure when the item will be back in stock, so we cannot guarantee fulfillment. As a result it is not for sale.

THE FINAL SIZE OF MY STEAK IS SLIGHTLY SMALLER/LARGER THAN ADVERTISED?

We do our best to never deviate more than 5% from the seize advertised, that is why every product has a weight-range. We can't control the living animal. These are beautiful living and breathing animals that experience happiness, sadness, peace and stress. They are social with other cattle, just like we are to each other as humans. But they have been raised for the sole purpose of providing food to human beings. The beauty of the industry is that no two pieces are identical. Each animal has their own story corresponding to the family and farm that cared for them. We try to make the imperfect perfect; that is our job. However, we do not use cookie cutter stamps for our steaks. If that is what you are looking for, you are better off buying from companies like Sysco.

CAN YOU COMBINE COUPON CODES AND/OR OFFERS?

No. You can only apply one coupon code, or offer, or loyalty points per order. Our prices are competitive and we have bills to pay.

IS YOUR US MEAT CERTIFIED ORGANIC?

Some. Our producers follow Organic practices. Ferry Farms is an environmentally verified plant as well as Bell & Evans. But it's very difficult for small farms to obtain organic certification. We do not believe the premium for the certification is worth it. Simply put, we work with farmers who believe in doing things the right way and are transparent about their operations.

GRAIN-FINISHED VS GRASS-FED?

All cattle are grass-fed and spend the majority of their lives on pasture eating grass. As cattle grow, grains like corn and wheat are added to their diets. This “grain finishing” enhances marbling in beef, giving it the great flavor we all enjoy. All beef, no matter how it was finished, is a good source of many essential nutrients, including zinc, iron and protein. And all beef is raised by farmers and ranchers who are passionate about bringing safe and wholesome beef to the table. As beef lovers, we appreciate all types of beef, and we believe this answer is a matter of taste.

We do have a collection of 100% Grass Fed Beef (which is also 100% grass finished) from a one farm program in Nebraska under the Niman Ranch umbrella.

DELIVERY AREA AND PRICES?

We are based out of Miami, Florida. We deliver to all of Miami-Dade, Broward and most of Palm Beach county.

There is a minimum order amount of $30.

We deliver for FREE if you schedule your delivery ahead of time. We will call before we deliver.

We charge $18.99 for RUSH orders, which are needed within 2 hours. We charge $8.99 if you want your order before 8 pm (it can be delivered anytime between the time you place your order and 8pm).

Not in our delivery area? We ship everywhere in the US and Canada. We ship Monday-Friday and weekend delivery is also available in about 80% of the country. All orders ship with dry ice which will not melt in transit. Next Day Air and Priority orders ship first. Prices vary depending on the destination. The daily order cut-off time is 12:00 pm (noon) EST.

Orders will ship based on inventory availability, most orders are fulfilled in less than 24 hours. However, depending on the product, fulfillment may take up to 4 days but usually happens in 24 hours. If you require something faster, please contact us.

Your order will be handpicked, cut, sealed, and carefully packed in an insulated box with reusable ice packs to maintain your items in good condition for up to 56 hours. Please note items may begin to thaw during transit. As long as items arrive cold to the touch, we consider them safe for consumption.

Our shipping pricing is based on zones. You can see the zones here:

 

Shipping restrictions

• UPS / FedEx might not leave packages in open areas (apartment or condo complexes).
• We do not currently ship to APO and other US Military locations due to the perishable nature of our products.
• We do not ship internationally due to customs laws.
• Please double-check addresses. We are not responsible for incorrect or incomplete shipping addresses.
• Inclement weather and other unforeseen circumstances may delay your shipment. We are not responsible for shipment delays caused by adverse or unpredictable weather conditions.

Return Policy

• Due to the perishable nature of the product, we cannot accept returned merchandise.
• We will not issue a refund to anyone’s credit card who refuses a delivery or in any way attempts to return a shipment.
• Please check all addresses carefully. Damage due to incorrect or incomplete shipping addresses voids our guarantee so please be sure to double-check addresses.
• The customer will then be responsible for the charges of a new order.

Holiday Shipping & Special Occasions 

• For special occasions, we recommend selecting a delivery date AT LEAST 1 week in advance to allow for any delays and to let your product thaw safely.
• Many of our larger cuts (hams, prime rib, briskets) can take 3 to 4 days to completely thaw. Please plan accordingly and schedule shipments with enough time to safely thaw in the refrigerator.

Gifts

The billing customer is responsible to confirm gift recipients are available to accept deliveries. Be sure to double-check the addresses for your gift recipients.

Order cancellations

You may cancel an order with advance notice. We will do all that we can to honor your request, but if the order has already begun the shipping process, we cannot change it or cancel it.

DO YOU OFFER DISCOUNTS? 

Every now and then we do but that being said, it is rare. We offer the best prices we can for the quality we sell. We do NOT play the discount game.

Meat is a commodity where prices fluctuate based on supply and demand. That means that NONE of the players get to decide what prices look like. If you want a certain quality, you will have to pay what it costs... and that is what we do.

HOW DOES SUBSCRIPTIONS WORK?

We offer "subscribe and save" options for most of our products. Once you select the subscription product, you can modify your subscription directly on your account page or by contacting us at [email protected]

Your recurring subscriptions will be fulfilled using the default delivery option definted to your address.

HOW DO I FIGURE OUT HOW MUCH BEEF TO ORDER PER PERSON?

The average person will eat between 6oz and 12oz of beef in any one serving. According to our research the average male usually consumes 10 oz and the average female 6 oz.

HOW WILL MY BEEF BE DELIVERED?

Ideally we would hand-deliver every piece of beef as customer service is the most important part of our business. However, if you live outside our delivery area, we will ship. We believe in person-to-person communication and see technology as a way to empower, and not replace human communication. We aim to be an old-school butcher shop that maximizes the use of technology.

This means someone will call you to arrange delivery and actually knock on your door to hand-deliver you the package. Your beef will be vacuum packaged, as we believe it's the best way to store beef.

DO I NEED TO FREEZE MY JUST DELIVERED BEEF?

As a rule of thumb, you can keep the beef in your refrigerator for 3-4 days. However, it will likely last MUCH longer (and in fact, the beef will age and gain flavor and tenderness) in a process called wet-aging. Make sure the beef stays between 30 and 34 ºF.

We still recommend freezing it if you will not consume it in the next few days.

Frozen beef will usually stay fresh for about 6 months. Vacuum sealed beef can last up to 2 or 3 years. Do note that over time, freezers will drain the flavor out of food. Our recommendation is not to exceed 6 months of storage.

HOW SHOULD I DEFROST MY BEEF?

If you defrost beef properly, the flavor will be great. The best way to thaw beef is in a refrigerator. DO NOT thaw beef at room temperature. Place it on a tray, inside the refrigerator and let it thaw for 12 hours. Thicker pieces may require longer defrosting times.

If you need it sooner, you can thaw the vacuum sealed bag in cold water for around 45 minutes. The last alternative is to use the defrost feature in a microwave.

MY BEEF ARRIVED THAWED OUT?

If you have ordered outside of our delivery area, it is entirely possible your order will arrive thawed out.That is usually ok.  

Thawed steaks and chops may be refrozen as long as they have remained refrigerated and have not been thawed longer than one day.

Sometimes the vacuum-package will leak while the product is thawing due to small pinholes that can occur during freezing and/or shipping. As long as it remained frozen and was refrigerated while thawing, this is not a concern.

VACUUM PACKAGING?

Vacuum packaging is a form of Modified Atmosphere Packaging. It simply means changing the atmosphere in which food is stored in order to keep it fresher for longer.

Meat is put inside the specially designed food safe bag and then placed inside the vacuum machine where the machine extracts all the air from inside, creating a vacuum inside the chamber. Once the correct pressure has been reached, the vacuum is released, and two heated bars seal the bag shut.

Depending when you plan to eat your meat, you can choose to keep products in the fridge for a longer period of time and can avoid freezing your meat (which we believe affects the taste and tenderness).

At Meat N' Bone, we choose to package all of our beef in vacuum sealed bags for your convenience. Also, if you do not eat your beef during the first couple weeks, it will continue its process of wet aging

There are some effects of using cryovac packaging, but we believe these are far outweighed by the advantages. Specifically, the meat will change to a darker red colour while in the packaging due to the lack of exposure to oxygen. The meat will also sweat while in the packaging and this can result in an unpleasant smell when you first open the packaging (this is not an indication of the freshness of the meat). To overcome both of these effects, all you need to do is when you're ready to eat your meat, simply remove it from the packaging and leave it out for 10-15 minutes. When out of the packaging and exposed to oxygen again the meat will return to the usual red colour. Once you've removed the meat, simply rinse out the bag and throw it in the bin and the smell will disappear too.

MY BEEF ARRIVED WITH A BROKEN VACUUM SEAL?

Sometimes the vacuum seal will break while in transfer, especially with products with odd shapes or bones. This is perfectly normal when shipping beef and should not affect the quality of the product. This is a normal risk of ordering beef online to be shipped from elsewhere.

MY SEAFOOD ARRIVED THAWED OUT?

All seafood should arrive frozen or partially frozen, except for the Smoked fish such as Smoked Salmon because it is pre-cooked and does NOT need to arrive frozen or partially frozen. It is OK to maintain your items in the freezer as they are received partially frozen.

Sometimes the vacuum package will leak while the product is thawing due to small pinholes that can occur while in transit. This is not a concern as long as you received frozen or partially frozen. 

If you are concerned about temperature please select Priority or Overnight shipping.. 

GEL PACKS

The Gel Packs we use for our shipments are NOT toxic and designed to transfer food. As long as you clean them with water from any of the meats, the meats are completely safe to eat.